• Dr Rajendra Kumar Mahto
• Urmila Kumari

The project "design an intelligent agent-based student support system" involves creating a help desk system that serves as the main point of contact for students and the staff members of an educational institution's support team. Students in India open and distance learning institutions frequently experience issues with registration, missing grades, inaccurate e-wallet account balances, difficulty logging in to the portal, confusion about what is expected of them in a particular course, etc. When a student encounter any of these issues, finding a solution becomes very difficult. Therefore, the goal of this research project is to create a system that associates a help desk ticket with the appropriate service right away, reduce the time it takes to respond to tickets, save labor costs, and improve user satisfaction. A web-based application for student support services is presented in the work, allowing students to submit tickets regarding problems they are having with the open and distance learning systems. Student support tickets are prioritized by the system, which then automatically assigns them to the appropriate staff member for handling. Additionally, it integrates SMS into the platform to notify the support team as soon as a student raises a ticket. Additionally, it builds a knowledge-based system for an intelligent agent-based system that will improve the effectiveness of the student support services by automatically answering questions from students that are similar to ones that have already been answered. The approach used is what's important. PHP-MySQL with JavaScript and the oriented and design methodology (OODM) were employed in the implementation.

Intelligent Agent, Payment Portal, SMS, Students

"Creation of a model for a student support system based on intelligent agents ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 12, page no.g613-g618, December-2023, Available :http://www.jetir.org/papers/JETIR2312671.pdf

"Creation of a model for a student support system based on intelligent agents ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 12, page no. ppg613-g618, December-2023, Available at : http://www.jetir.org/papers/JETIR2312671.pdf