• Umer Farooq
• Dr. Bhawna Sharma
• Er. Sheetal Gandotra

The Public Works Department (PWD), Public Health Engineering (PHE), Power Development Department (PDD), and other federal agencies’ online complaint registration systems are down. The severity of the issue is frequently unknown using offline methods. They are even notifying government institutions about some of the challenges that resulted in manual letter drafting at a particular time using fictitious information. This paper is related to an online-portal android-based app developed by Umer Farooq from Department of Computer Science, Government College Of Engineering and Technology Chak Bhalwal Jammu, University of Jammu, Jammu, India. In this paper, i proposed a method (Android application) for receiving citizen complaints. Both the people and the government would be expecting 24-hour service. This programme mimics the features of the online portal-based complaint reporting system and is based on an android UI interface framework. This application provides an accessible portal for everyday people to register his/her complaints and attach an image as proof, or he/she will get new agreements from the government bodies like PDD, PHE, PWD, etc. Also, users can give his/her feedback to different departments, as said. This android app uses technologies Android Studio Gradle, Java, and phpMyAdmin.

Android UI, Complaints, E-governance, Web Portal

"A Hybrid Android Application for E-Governance ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 1, page no.e241-e251, January-2024, Available :http://www.jetir.org/papers/JETIR2401429.pdf

"A Hybrid Android Application for E-Governance ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 1, page no. ppe241-e251, January-2024, Available at : http://www.jetir.org/papers/JETIR2401429.pdf