UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Volume 11 | Issue 11 | November 2024

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Published in:

Volume 11 Issue 1
January-2024
eISSN: 2349-5162

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Published Paper ID:
JETIR2401497


Registration ID:
531790

Page Number

e784-e792

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Title

CHENNAI METRO RAIL CORPORATION AN EMPIRICAL CUSTOMER SATISFACTION

Abstract

ABSTRACT This paper deals with the Government of Tamil Nadu created a Special Purpose Vehicle (SPV) for implementing the Chennai Metro Rail Project. This SPV named as “Chennai Metro Rail Limited” was incorporated on 03.12. 2007 under the Companies Act. Chennai Metro Rail Limited (CMRL) reported an average of 2.66 lakh passengers per day traveling in metro trains during November, accumulating a monthly count of 80.01 lakh passengers. At the moment, the Chennai Metro operates from 4:30 a.m. to 11:00 p.m. One train runs every 7 minutes during peak hours and every 14 minutes during off-peak hours .The operating revenue of the Chennai Metro Rail Limited during financial year 2020 was around 512 million Indian rupees. The Chennai metro in India started its public operation in 2015.

Key Words

Key words: Chennai Metro Railway, Customer’s Satisfaction, Service Quality

Cite This Article

"CHENNAI METRO RAIL CORPORATION AN EMPIRICAL CUSTOMER SATISFACTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 1, page no.e784-e792, January-2024, Available :http://www.jetir.org/papers/JETIR2401497.pdf

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2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"CHENNAI METRO RAIL CORPORATION AN EMPIRICAL CUSTOMER SATISFACTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 1, page no. ppe784-e792, January-2024, Available at : http://www.jetir.org/papers/JETIR2401497.pdf

Publication Details

Published Paper ID: JETIR2401497
Registration ID: 531790
Published In: Volume 11 | Issue 1 | Year January-2024
DOI (Digital Object Identifier):
Page No: e784-e792
Country: chengalpattu, tamil nadu, India .
Area: Commerce
ISSN Number: 2349-5162
Publisher: IJ Publication


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