• Regy Joseph
• Dr. S Jegadeeswari

ABSTRACT: In the context of global hotel chains, this study explores the critical role that leadership plays in managing workforce diversity and the consequent influence that this has on improving employee performance. Given the dynamic and culturally diverse environment in which the hospitality sector operates, strong leadership is essential to maximizing the potential of a diverse workforce and achieving organizational objectives. This study uses qualitative research methods, such as questionnaires, interviews, and case studies, to investigate the approaches and techniques used by team leaders, middle managers, and senior executives in multinational hotel chains to lead diverse teams. This study looks at organizational policies, communication strategies, and leadership philosophies in an effort to pinpoint the most successful approaches and critical success elements for handling workforce diversity. Additionally, the goal of this study is to evaluate how leadership affects teamwork, overall performance outcomes, job satisfaction, and employee engagement. This research aims to offer insightful analysis and useful suggestions for hospitality industry leaders and managers to navigate the complexities of workforce diversity and foster an inclusive organizational culture that fosters high employee performance and a sustainable competitive advantage through the analysis of multiple case studies across various international hotel chains.

Keywords: Workforce diversity, Employee performance, International hotel chains, Organizational culture, Employee engagement, Job satisfaction.

"Managing Workforce Diversity and Enhancing Employee Performance in the Hotel Industry in Kerala.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 2, page no.d370-d377, February-2024, Available :http://www.jetir.org/papers/JETIR2402347.pdf

"Managing Workforce Diversity and Enhancing Employee Performance in the Hotel Industry in Kerala.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 2, page no. ppd370-d377, February-2024, Available at : http://www.jetir.org/papers/JETIR2402347.pdf