• Yaspal Singh
• Diwari Lal

This exploration investigates the essential utilization of the M/M/s queuing model with balking and renege peculiarities to advance outpatient department (OPD) activities and reduce patient holding up times in emergency clinics. The review tends to the squeezing need for further developed medical care administration conveyance by zeroing in on the many-sided elements of patient stream inside the OPD setting. The M/M/s queuing model, consolidating the conduct parts of balking (patients deciding not to join the line) and renege (patients leaving the line prior to getting administration), offers a complete structure to investigate and improve OPD productivity. By getting it and coordinating these elements, emergency clinics can tailor their functional systems to limit patient holding up times, improve generally quiet fulfillment, and enhance asset usage. Empirical data analysis, mathematical modeling, and simulation are all components of the research methodology. The goal of the study is to shed light on how balking and reneging affect OPD performance metrics like wait times, queue lengths, and resource utilization. The M/M/s model is used to evaluate the efficacy of various interventions and strategies to reduce wait times and enhance the patient experience as a whole. The discoveries from this exploration can possibly contribute fundamentally to the assemblage of information in medical care activities the board. By executing the proposals got from the M/M/s queuing model with recoiling and renege contemplations, clinics can take on proactive measures to address OPD blockage, smooth out persistent stream, and improve the nature of medical services administrations. Eventually, the use of this model offers a promising road for medical clinics to accomplish functional greatness and work on the general effectiveness of outpatient services.

Outpatient Department (OPD) , Waiting time reduction, Balking , Reneging, Patient flow optimization

"Strategic Application of M/M/s Queuing Model with Balking and Reneging to Alleviate OPD Congestion in Healthcare Settings", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 3, page no.f614-f621, March-2024, Available :http://www.jetir.org/papers/JETIR2403573.pdf

"Strategic Application of M/M/s Queuing Model with Balking and Reneging to Alleviate OPD Congestion in Healthcare Settings", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 3, page no. ppf614-f621, March-2024, Available at : http://www.jetir.org/papers/JETIR2403573.pdf