• Sheuly Begum

Unani and Ayurvedic heath care system is considerable area of medical treatment in Bangladesh where patient can avail it from different Govt. or private hospital. Ayurveda is one of the oldest and famous natural health care systems mostly practicing in South Asia, especially in Bangladesh, India, Nepal, Pakistan and Sri Lanka. This cross-sectional descriptive type of study was undertaken to assess the level of patient satisfaction on In-patient Service in Govt. Unani and Ayurvedic Medical College Hospital, Dhaka from January to December 2018. Total 220 respondents were interviewed with self administered semi-structured questionnaire. Non-Parametric Pearson's Chi-square (x²) test, Analysis of variance (ANOVA) test and T test were carried out to explore patient satisfaction. In this study majority (90.9%) of the respondents were Muslim. 50.0% of the respondents aged ranging from 18-38 years. The study revealed that 82.7% respondents were married. It was found that 93.6% respondents got prescribed medicine from hospital and 64.5% respondents said that bath room, toilet and basin were clean. 73.6% and 84.5% of respondents told enough food and drinking water supply respectively. It was found that 74.1%, 90.9%, 89.5%, 80.5%, 78.6%, 77.3% and 70.9% of the respondents were satisfied about general satisfaction, inter personal manner, communication, financial aspect, time spent with doctor, accessibility and convenience respectively. The association results were no significant (p>0.05) between socio-demographic status (Age, Gender, Income) with level of in patients' satisfaction and were significant (p<0.05) between socio-demographic status (residence and type of housing) with level of in patients satisfaction. Other association results were significant (p<0.05) between availability related questions with the level of in patients satisfaction about general satisfaction, inter personal manner, communication, financial aspect, time spent with doctor, accessibility and convenience. The study revealed that 30.5% of respondents were strongly agreed (satisfied) and only 17.2% of respondents were strongly disagreed (dissatisfied). It is necessary to improve the overall service quality of the Ayurvedic medical college in order to enhance the patients satisfaction who trust and take medicine from the government Unani and Ayurvedic hospital. Although this study did not depict the national scenario, findings will help to formulate comprehensive health programs.

Patient satisfaction, unani and ayurvedic, healthcare provision, traditional medicine

"Patient Satisfaction on In-patient Service in Govt. Unani and Ayurvedic Medical College Hospital", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 3, page no.i237-i257, March-2024, Available :http://www.jetir.org/papers/JETIR2403829.pdf

"Patient Satisfaction on In-patient Service in Govt. Unani and Ayurvedic Medical College Hospital", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 3, page no. ppi237-i257, March-2024, Available at : http://www.jetir.org/papers/JETIR2403829.pdf