• Innocent Cyiza
• Ernest Safari

This paper assessed the contribution of meetings and events on the performance of star rated hotels in Rwanda with a case of Kigali Serena hotel. Specifically, the paper: examined effect of infrastructure development, human resource development and revenue generation on the performance of Kigali Serena hotel. This study adopted descriptive research design to get results, the target population was 116 while sample size was 90. Researcher applied stratified random sampling. The source of data was primary and secondary methods. Questionnaires were used to collect primary data and documentary review applied for secondary data. The data was analyzed using descriptive statistical analysis and inferential statistics by the use of Pearson correlation (r) and multiple linear regression analysis. Results on effect of infrastructure development on the performance felt that 92.3% agreed that room facilities were increased to speed up performance of Kigali Serena hotel, infrastructure development influence performance of hotel at strong positive of correlation of .892. Results on the contribution of human resource development on the performance of Kigali Serena hotel reveal that 83.8% agreed that hiring qualified candidates contributes to the performance of Kigali Serena hotel, human resources development influences performance of Kigali Serena at strong positive correlation of .950. Results to the effect of revenue generation on the performance of Kigali Serena hotel show that 87.7% agreed that provision of conference services boost performance of Kigali Serena Hotel. The results showed that there is strong positive correlation between revenue generation and performance of hotel at .869. The study concluded that infrastructure development, human resource development and revenue generation highly influence performance of hotel hotels where all results of coefficient correlations and multiple regressions indicated that combination of infrastructure development, human resource development and revenue generation influenced performance of Kigali Serena hotel. The study recommended managers and owners of hotels to put more effort in improvement of infrastructure to stimulate the extent in which hotels host mega events and meeting to get more revenues.

Hotel performance, Infrastructure development, Human resource development, Revenue generation, Meetings and Events.

"Contribution of Meetings and Events on the Performance of Hotels in Rwanda: A case of Kigali Serena Hotel", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 4, page no.c628-c636, April-2024, Available :http://www.jetir.org/papers/JETIR2404269.pdf

"Contribution of Meetings and Events on the Performance of Hotels in Rwanda: A case of Kigali Serena Hotel", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 4, page no. ppc628-c636, April-2024, Available at : http://www.jetir.org/papers/JETIR2404269.pdf