• Anshika Maheshwari
• Pankaj Kumar Chaurasia
• Huidrom Amarjit Singh
• Vandna Munjal

Worldwide, people's lives have been profoundly affected by the introduction of the Internet and the proliferation of associated technology. One of the most noticeable effects for marketers is the rise of online marketplaces where goods and services may be purchased. There are no longer any physical or time constraints on when or where consumers can buy goods and services: the market is open around the clock, every day. In order to cater to their customers' ever-changing requirements and tastes, companies have shifted their focus from traditional. business techniques to online marketing. Despite widespread agreement that internet marketing is essential, few studies have actually examined the most important criteria that consumers consider when making an online purchase. This project study intends to fill the gaps in the literature by investigating how consumers feel about meal delivery businesses that operate online. This study's primary objective is to examine and analyze data gathered from all users of online meal delivery services. Finding out how people feel about online food delivery services, what variables influence them, what they need, how they rank different web portals based on various features, and what factors influence their views are the main goals. We have gathered data from many sources and users to understand their perspective in order to fulfil the objectives.

Online food ordering, food delivery services, consumer behavior, consumer preferences, convenience, variety, affordability, quality, technology, social influence, brand trust, literature review, secondary research.

"A SURVEY OF ANALYSING CONSUMER BEHAVIOUR AND EXPERIENCES IN ONLINE FOOD ORDERING AND DELIVERY SERVICES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 4, page no.p146-p159, April-2024, Available :http://www.jetir.org/papers/JETIR2404G20.pdf

"A SURVEY OF ANALYSING CONSUMER BEHAVIOUR AND EXPERIENCES IN ONLINE FOOD ORDERING AND DELIVERY SERVICES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 4, page no. ppp146-p159, April-2024, Available at : http://www.jetir.org/papers/JETIR2404G20.pdf