• Radha P Sali
• Bhagyashri Ghotekar
• Chaitali Patil
• Yash Garud
• Bhagyashree Gawali

Government hospitals play a pivotal role in ensuring the well-being and satisfaction of the citizens they serve. An essential aspect of delivering high-quality healthcare is the ability to address and resolve the concerns and complaints of patients and their relatives effectively. The Government Hospital Complaint Resolution and Recommendation System is a transformative digital platform designed to enhance the patient experience within government healthcare facilities. Government Hospital Complaint Resolution and Recommendation System offers a comprehensive and user-centric approach to managing grievances and improving healthcare services. This system is rooted in the principles of accountability, transparency, and data-driven decision making, all of which are crucial for the efficient functioning of government hospitals. The purpose of this system is to empower patients and their relatives to voice their concerns and register complaints regarding hospital services, while also ensuring that their feedback is not only heard but acted upon promptly. Beyond offering a platform for grievance registration, this system goes a step further by providing alternative solutions and recommendations based on historical data and predefined guidelines. It aims to bridge the gap between patient expectations and the delivery of healthcare services.

Complaint Registration, Complaint Tracking, Recommendation Engine, Report Generation.

"ISSUE INSIGHT: COMPLAINT RESOLUTION AND RECOMMENDATION SYSTEM", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 4, page no.p362-p367, April-2024, Available :http://www.jetir.org/papers/JETIR2404G43.pdf

"ISSUE INSIGHT: COMPLAINT RESOLUTION AND RECOMMENDATION SYSTEM", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 4, page no. ppp362-p367, April-2024, Available at : http://www.jetir.org/papers/JETIR2404G43.pdf