• Suha S. Khanfar

The purpose of this study is to investigate the ethical use of artificial intelligence (AI) in human resources management (HRM) in the commercial banking sector in Jordan. The main problem is that the commercial banking sector in Jordan is experiencing rapid technological changes, with the integration of artificial intelligence in human resource management, so this study aims to highlight the ethical use of such technologies. Also, the study aims to determine the effect of ethical use of (AI) on (HRM) practices and outcomes in banks sector. A quantitative research methodology was employed, and data was collected through a structured and closed-ended questionnaire distributed among several managers working in senior and middle management positions in seven commercial banks in Jordan. The data collected was analyzed using multiple regression analysis, and the results revealed a statistically significant positive effect of ethical use of (AI) on (HRM) practices and outcomes in banks sector. The results of the study showed that there is a statistically positive and significant effect of artificial intelligence in human resources management, the ethical use of artificial intelligence (transparency, fairness & employee trust) in human resources management. At the level of significance (α≤ 0.05), the results of the study showed that the correlation coefficient was (9.1%), indicating a strong relationship between the ethical use of artificial intelligence and human resources management. Where the study recommends employees need to be made aware of the need of embracing artificial intelligence (AI) as a tool that enhances their work rather than a necessity for their continued employment.

Ethics, Artificial Intelligence, Human Resources Management, Jordan, Commercial Banking Sector.

"The ethical use of artificial intelligence in human resources management: a case study in the commercial banking sector in Jordan", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 4, page no.p618-p623, April-2024, Available :http://www.jetir.org/papers/JETIR2404G81.pdf

"The ethical use of artificial intelligence in human resources management: a case study in the commercial banking sector in Jordan", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 4, page no. ppp618-p623, April-2024, Available at : http://www.jetir.org/papers/JETIR2404G81.pdf