• Mrs. Kaavya V

In today’s turbulent business environment, many determinants may affect the overall success of the entire organization. Among such determinants, job performance is the most critical factor which leads to organizational prosperity. Moreover, job performance is the prime interest of the organization because of the importance of achieving high productivity in the workplace. Job performance views the observable behaviours that people do in their jobs that are relevant to the goals of the organization and the performance should focus on behaviours rather than outcomes. When employees are catering to job demands, they are experiencing several job-related dissatisfactions that may result in grievances. Therefore, issues of grievances are normally associated with dissatisfaction among employees related to working procedure, working facilities, confusions on provisions stated in the company’s policy and violation of provisions in terms and conditions of employment stated in the collective agreement. In resolving grievances, aggrieved employees will file their dissatisfaction through the grievance procedure and their immediate managers or supervisors are responsible to take action within the period given. When considering the importance of increasing employee performance, it was truly beneficial to understand the influence of employee grievances. Thus, this study tends to evaluate the impact of employee’s grievances management on job performance among the employees of the company.

"A Study on the Effectiveness of Employee Grievance Management among the Banking and Insurance Employees in Chennai", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 6, page no.j855-j858, June-2024, Available :http://www.jetir.org/papers/JETIR2406993.pdf

"A Study on the Effectiveness of Employee Grievance Management among the Banking and Insurance Employees in Chennai", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 6, page no. ppj855-j858, June-2024, Available at : http://www.jetir.org/papers/JETIR2406993.pdf