• Dr E.M. NARESH BABU
• Mr TEEPARTHI SATHYA VINAY
• Mr. MAMILLA RAGHAVENDRA

World is changing in a rapid manner. The Internet of Things (IoT) has emerged over the last decade as it finds applications in a variety of fields. It has been used widely in Hospitality industry wherein it is used to create novel services such as smart hotel rooms, personalised services, interactive talking and robotic services etc. For the purpose of customer security, camera installations have been done in almost all the hotels above 3-star category. This is only one side of the coin, there are some unique challenges to using IoT solutions and cameras in the hospitality environment, such as easy physical access to devices. Furthermore, due to the nature of these domains, customers are at the middle of these IoT technologies, resulting in massive data collection from them. This sort of huge data is not only difficult to manage but also rises the issues such as privacy and ethics. As a result, this paper surveys and analyses security, privacy, and ethical issues related to the use of cameras and IoT devices in the hotel industry. Hence there is a dire need to understand the perception of the people towards the cameras installed in the restaurants and found that there is no influence of gender on the perception.

Customer privacy, Ethics, Internet of Things, Personalized services and Robotic services.

"Surveillance vs Privacy: The Implications of Hidden Cameras in Customer Spaces", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 8, page no.g332-g337, August-2024, Available :http://www.jetir.org/papers/JETIR2408735.pdf

"Surveillance vs Privacy: The Implications of Hidden Cameras in Customer Spaces", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 8, page no. ppg332-g337, August-2024, Available at : http://www.jetir.org/papers/JETIR2408735.pdf