• Nyabanimba Emmanuel
• Eugenia Nkechi Irechukwu

This paper investigated the contribution of strategic management practices on the performance of public service delivery in Rwanda. Specifically, it determined effect of strategic intent; formulation, implementation and control on the performance of public service delivery. The paper used resource based view, contingency and dynamic capability as relevant theories. The researcher adopted both descriptive and correlation regression size effect design to analyze the relationship between researches constructs according to specific objectives. The researcher used 516 workers from the Directorate General of Immigration and Emigration (DGIE) in Rwanda, and 985 clients. The sample size for employees was 226 while the sampled clients was 285 chosen randomly. Whereas a questionnaire survey and interview guide was used for gathering information. A desk review was used for collecting information from reports and available documents. The paper used statistical product and service solutions to generate descriptive and inferential results. Response rate for employees was 97.3% and 94.7% for clients. The service highly requested were passport (24.36%), and border jetton pass (22.61%). DGIE serves legitimate travelers and or applicants in a professional manner as agreed by 99.1%. Result on the regression revealed a significant effect of strategic intent on public service delivery, 82.7% evidenced that DGIE’s employees understand institutional strengths and weaknesses, 90.5% accepted that DGIE appropriately coordinate with governmental agencies to harmonize policies. Results show that the DGIE`s reason for existence was widely communicated as indicated by 89.1%. The association between strategic implementation and the success of DGIE was 0.728 score with the p-value of 0.000. Results 90.4% show agreement towards existence of an adequate communication on public servant, strategic control correlated with the success was 0.837 and 0.000. The study recommends that communication may be improved to inform employees on institutional strategic options. Further studies should be carried out in many public and private institutions as it should support to validate results, workers should rely on assessing impact of various types of strategic management practices as well as strategic control and follow up that previous studies did not provide accurate consideration

Performance of Migration Services, Strategic Intent, Strategic Management Practices, Strategy Formulation, Strategy Implementation and Strategy Control

"Strategic Management Practices and Performance of Public Service Delivery in Rwanda: A Case of the Directorate General of Immigration and Emigration", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 11, page no.a820-a831, November-2024, Available :http://www.jetir.org/papers/JETIR2411081.pdf

"Strategic Management Practices and Performance of Public Service Delivery in Rwanda: A Case of the Directorate General of Immigration and Emigration", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 11, page no. ppa820-a831, November-2024, Available at : http://www.jetir.org/papers/JETIR2411081.pdf