• Satish Nadendla
• Vigneshwaran Jagadeesan Pugazhenthi
• Jarvish Kissanth Singh
• Elancheran Visagan
• Gokul Pandy

Voice Quality Testing refers to the process of evaluating and ensuring the clarity, intelligibility, and overall quality of audio (voice) in telecommunication systems, including phone calls, interactive voice response (IVR) systems, and other voice based applications. The goal of voice quality testing is to ensure that the system is delivering clear, understandable and pleasant audio experiences for users. IVR systems are commonly used in customer service and support, so any issues with voice quality can impact user satisfaction and operational efficiency.

Voice Quality,Software Testing , PESQ, POLQA, MOS scoring

"Voice Quality Technology and Testing: Advancements, Techniques, and Applications", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 12, page no.b90-b96, December-2024, Available :http://www.jetir.org/papers/JETIR2412099.pdf

"Voice Quality Technology and Testing: Advancements, Techniques, and Applications", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 12, page no. ppb90-b96, December-2024, Available at : http://www.jetir.org/papers/JETIR2412099.pdf