• MS. SABIYABANU KAPADIA
• Dr.Muskan Garg

Everyone needs to own a home. Person gets shelter in the home to take rest and feel comfortable. Many commercial banks and financial institutions give loan for home to the people who want to own a home. To attract consumers, banks provide home loans at cheaper rate. Currently banks offer cheapest loan for homes, as a gesture of customer friendly attitude. The present study was undertaken with the intent to investigate after examining the literature reviewed and noticed that their exit gap in terms of customer perception towards the home loan disbursed by banks. Accordingly, the problem of the study focuses on customer views towards the housing loan schemes of the bank. An attempt has also been made for the study of banks delivery and disbursement of loan leading to customer satisfaction.

Home Loan, Customer-friendly attitude, Commercial banks

"A STUDY ON CUSTOMERS VIEW AND PERCEPTION TOWARDS HOME LOAN", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 12, page no.b183-b190, December-2024, Available :http://www.jetir.org/papers/JETIR2412110.pdf

"A STUDY ON CUSTOMERS VIEW AND PERCEPTION TOWARDS HOME LOAN", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 12, page no. ppb183-b190, December-2024, Available at : http://www.jetir.org/papers/JETIR2412110.pdf