• Dr. Aakoju Poornachandar Rao

Continuous Professional Development (CPD) plays a pivotal role in enhancing service delivery in public sector organizations, especially in the context of India, where diverse socio-economic challenges demand efficient governance and service responsiveness. CPD involves systematic training, skill enhancement, and knowledge acquisition tailored to employees' evolving roles and responsibilities. In the Indian public sector, characterized by hierarchical structures and a vast workforce, CPD emerges as a vital tool to bridge skill gaps, foster innovation, and improve accountability. This paper examines the role of CPD in transforming service delivery across various public sector domains in India, including healthcare, education, and administration. By emphasizing capacity-building programs, technical upskilling, and leadership development, CPD equips employees to address the dynamic needs of citizens effectively. Key initiatives such as the Mission Karmayogi, aimed at fostering a culture of learning and performance among civil servants, underscore the government's commitment to CPD. However, challenges persist, including inadequate infrastructure, limited budget allocations, and resistance to change. The study highlights successful case examples where CPD has significantly improved outcomes, such as e-governance initiatives and rural development programs. The findings advocate for a structured CPD framework that aligns with organizational goals and individual aspirations, supported by robust policy mechanisms and technological interventions. Investing in CPD not only enhances employee competence but also reinforces citizen trust in public institutions, contributing to India's socio-economic development goals.

Continuous Professional Development, Public Sector, Service Delivery, India, Skill Enhancement, Governance

"Role of Continuous Professional Development in Improving Service Delivery – An Indian Perspective", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 12, page no.c76-c80, December-2024, Available :http://www.jetir.org/papers/JETIR2412207.pdf

"Role of Continuous Professional Development in Improving Service Delivery – An Indian Perspective", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 12, page no. ppc76-c80, December-2024, Available at : http://www.jetir.org/papers/JETIR2412207.pdf