• MR. Jean Bosco BAZIMAZIKI
• Dr. Japheths Ogendi

: A patient's hospital stay involves three key parties: the hospital, the patient, and the healthcare professionals. Among these parties is the satisfaction of the patient. Research indicates that patients who are satisfied with their care and hospital stay are more likely to adhere to self-care guidelines and experience improved clinical results. Since reputation influences volume and revenues, which in turn affect the financial bottom line, hospitals have made it their mission to provide patients with highly satisfaction care and services. As a result, patient satisfaction with care and experience is important. It's not just the right thing to do, either. Unfortunately, not all patients are as satisfied with the medical system as others are. Aim of the study: This study was primarily focused on the satisfaction of admitted Clients for maternity services at Kibuye Referral Hospital, a public hospital in Karongi District. Percentages of satisfaction with the various outcomes was examined as well as important health characteristics including demographics, cleanliness and rooms rightening and service timing features was examined. Methodology: The study design used information from structured questionnaires that are distributed to patients and/or their caregivers. A study was a cross sectional study and 298 participants was randomly selected for interviews. Patients who agreed to participate in the study were freely interviewed using kobo toolbox during the data collection period. Data was analyzed using statistical package for social sciences (SPSS) version 25.0. Data was presented using figures and tables. It was described using frequencies, percentages, mean, graphics and Chi-square was used to ascertain the relationship between the variables. Results: The majority of client 281(95%) reported being overall satisfied with the received treatment in the hospital services, The majority of client agreed that hospital’s clinicians were incredibly reliable 280(94%) and happy with pain management 287(96%). The degree of privacy offered with satisfaction 244 (82%) and the bedside manner for Doctors and Nurses 260(82%) and the volume of noise was suitable in hospitalization rooms 256(86%). The Clients were highly satisfied with the care they received from medical staff and the met of requirement 281(94%). Conclusion: Although, the study conclude that Clients were highly satisfied for the healthcare services provision in Maternity Department at Kibuye Referral hospital. It is recommended that that further research should be conducted to assess patient satisfaction for a wide range of Hospital departments and the focus should be made to get regular feedback from the patients.

Patient satisfaction, hospital care, health facility.

"PATIENTS SATISFACTION WITH HEALTH CARE SERVICES PROVIDED IN REFERRAL HOSPITAL IN KARONGI DISTRICT, RWANDA.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 12, page no.e217-e231, December-2024, Available :http://www.jetir.org/papers/JETIR2412424.pdf

"PATIENTS SATISFACTION WITH HEALTH CARE SERVICES PROVIDED IN REFERRAL HOSPITAL IN KARONGI DISTRICT, RWANDA.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 12, page no. ppe217-e231, December-2024, Available at : http://www.jetir.org/papers/JETIR2412424.pdf