• HARIPRIYA.M
• MADHUMITHA.N

Quality of services is very important, especially for the growth and development of service sector business enterprise. At present in India various loans can be provided in the public and private sector banks. Muthoot finance falls under the category of Non-Banking financial Institution (NBFCs) of the RBI guidelines. Muthoot Finance has to provided various facilities. Muthoot finance service quality is must attaining the customer satisfaction, preference of the services. It focuses on customer's perceptions. Many firms are interested in understanding what their customers thought about their shopping or purchase experience, because finding new customers is generally more costly and difficult than servicing existing or repeat customers. Such researches provide a wider scope to the firms in the terms of high customer satisfaction. "Within organizations, the collection, analysis and dissemination of these data send a message about the importance of tending to customers and ensuring that they have a positive experience with the company's goods and services." This study entitled “Services Provided by Muthoot Finance with special reference to Tirupur.

Keywords: services,finance,customer satisfaction

"A STUDY ON CUSTOMER SERVICE QUALITY AMONG MUTHOOT FINANCE ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 3, page no.g117-g122, March-2025, Available :http://www.jetir.org/papers/JETIR2503615.pdf

"A STUDY ON CUSTOMER SERVICE QUALITY AMONG MUTHOOT FINANCE ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 3, page no. ppg117-g122, March-2025, Available at : http://www.jetir.org/papers/JETIR2503615.pdf