• N. Jemima Christabel
• T. S. Ida Helan
• 3. T. Premala
• A. J. M. Clement Franco

A queue is a line of people or items waiting for the service to be handled in a specific order. Queuing theory is the mathematical study of how people, things, or information wait in lines. It's used to improve efficiency and reduce costs in systems like transportation, computer networks, and healthcare. The goal of this study is to show how the queueing theory can be used to minimize the customer waiting time at the bank's loan payment counter. We propose a new model to reduce client waiting times. After analysis, the new model gives better results than the current model.

Average arrival rate λ Average service rate µ, utilization factor ρ , idle time

"Using The Queueing Model To Reduce The Waiting Time Of The Customer At The Bank's Loan Payment Counter", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 3, page no.h576-h582, March-2025, Available :http://www.jetir.org/papers/JETIR2503771.pdf

"Using The Queueing Model To Reduce The Waiting Time Of The Customer At The Bank's Loan Payment Counter", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 3, page no. pph576-h582, March-2025, Available at : http://www.jetir.org/papers/JETIR2503771.pdf