• NINU ROSE

Online banking is changing and developing with technology every day. Bank customers began to deal with internet banking with the increasing usage of the internet and social media. The development and increasing progress in the information and communication technology have brought about almost all faces of life. In the Banking Industry it has been in the form of online banking. The study is carried out with the objective of investigating customer perceptions regarding online banking and awareness. The primary feature of every bank is its customer service and their service quality. A customer always expects that the bank should come up to the level to full fill their needs. Service quality implies the expectations and satisfying needs of customers. So sometimes it is very difficult for both public and private to perform to their best of their abilities to retain to their customers. Many times it happens that the bank fail to satisfy customers which can cause huge loss for banks. This study tries to find that, it is the technology that has really helped to customers by providing quality service in less time.

Online Banking

"“A STUDY ON AWARENESS AND PERCEPTION OF CUSTOMERS TOWARDS ONLINE BANKING SERVICES WITH SPECIAL REFERENCE TO SBI ANGAMALY”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 4, page no.m694-m712, April-2025, Available :http://www.jetir.org/papers/JETIR2504C90.pdf

"“A STUDY ON AWARENESS AND PERCEPTION OF CUSTOMERS TOWARDS ONLINE BANKING SERVICES WITH SPECIAL REFERENCE TO SBI ANGAMALY”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 4, page no. ppm694-m712, April-2025, Available at : http://www.jetir.org/papers/JETIR2504C90.pdf