• Mensah Sitti
• Ehigiator Egho-Promise
• Benedicta Edinam Davour

The food service sector in the hospitality industry is faced with several challenges relating to customer experience. Poor employee attitudes, delayed service time, and erroneous delivery are greatly affecting restaurant businesses. Studies have proven that the introduction of mechanical assistants can help reduce company expenditure and improve service quality. This research proposes a prototype of a robot attendant with features of line-tracking and obstacle avoidance to deliver food to tables in a restaurant.

Restaurant, customer service, robotics, line tracking, obstacle avoidance.

"ENHANCING CUSTOMER EXPERIENCE IN GHANAIAN RESTAURANTS: INTRODUCING A ROBOT ATTENDANT WITH LINE-TRACKING AND OBSTACLE AVOIDANCE ABILITIES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 6, page no.i111-i119, June-2025, Available :http://www.jetir.org/papers/JETIR2506815.pdf

"ENHANCING CUSTOMER EXPERIENCE IN GHANAIAN RESTAURANTS: INTRODUCING A ROBOT ATTENDANT WITH LINE-TRACKING AND OBSTACLE AVOIDANCE ABILITIES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 6, page no. ppi111-i119, June-2025, Available at : http://www.jetir.org/papers/JETIR2506815.pdf