• Dr. Akhilesh Kumar

This study investigates how strategic integration of cybersecurity and enterprise risk management (ERM) can elevate the end-user experience within banking and similar sectors. As the digital threat landscape grows in complexity and intensity, traditional approaches to cybersecurity are no longer sufficient. This research introduces a hybrid strategic framework that merges cybersecurity management (CsM) and ERM to improve resilience, operational efficiency, and customer trust. Drawing on a qualitative methodology combining secondary data and semi-structured interviews, the study validates the practical implications of integrating CsM-ERM. The findings support the need for a unified cybersecurity architecture that quantifies risk, enhances regulatory compliance, and streamlines security protocols to benefit stakeholders across financial institutions. The study concludes by offering a scalable model for institutional implementation and strategic alignment.

Cybersecurity Management, Enterprise Risk Management, Banking Sector, Strategic Alignment, Cyber Threats, End User Experience, Data Protection, Digital Risk, Financial Institutions

"Integrated Cybersecurity Management for Enhanced User Experience in the Banking Sector: A Strategic Alignment Approach", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 7, page no.c330-c332, July-2025, Available :http://www.jetir.org/papers/JETIR2507238.pdf

"Integrated Cybersecurity Management for Enhanced User Experience in the Banking Sector: A Strategic Alignment Approach", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 7, page no. ppc330-c332, July-2025, Available at : http://www.jetir.org/papers/JETIR2507238.pdf