• R. PADMANABAN
• DR. K. VIJAYAKUMAR

The rapid expansion of food ordering companies has revolutionized the dining experience by offering convenience and accessibility to consumers. The growth of the online food delivery industry in India has transformed consumer eating habits and expectations, particularly in urban and semi-urban areas like Tiruchirappalli District. Evaluation is the goal of this study service quality of online food delivery platforms operating in Tiruchirappalli by assessing customer satisfaction and identifying key service quality dimensions, focusing on how effectively these services satisfy customer needs. The indicate that reliability and responsiveness are the most significant factors influencing customer satisfaction, while empathy and assurance also play notable roles. Through a comprehensive survey of customers using various food delivery platforms, key aspects such as delivery speed, food quality, pricing, user interface, and customer service were analysed. The findings reveal significant insights into customer satisfaction levels and the areas where online food ordering companies can enhance their service offerings to improve customer retention and loyalty. This study contributes to an improved comprehension of consumer behaviour in the online food delivery industry and offers recommendations for service optimization.

Quality of Service, Customer Satisfaction, Food Ordering Companies, Food Delivery Platforms, Consumer Behaviour, Service Optimization.

"A STUDY ON SERVICE QUALITY MEASUREMENT OF ONLINE FOOD DELIVERY INDUSTRY IN TIRUCHIRAPPALLI DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 7, page no.g705-g713, July-2025, Available :http://www.jetir.org/papers/JETIR2507699.pdf

"A STUDY ON SERVICE QUALITY MEASUREMENT OF ONLINE FOOD DELIVERY INDUSTRY IN TIRUCHIRAPPALLI DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 7, page no. ppg705-g713, July-2025, Available at : http://www.jetir.org/papers/JETIR2507699.pdf