• Nimesh Roy
• Dr. R. Thanga Prashath

Background: Private hospitals form a crucial segment of India’s healthcare system. Administrative practices significantly influence patients’ experiences and satisfaction levels. This study evaluates the role of administration-related practices in shaping patient satisfaction in private hospitals across Chhattisgarh. Methods: A cross-sectional study was conducted from March to May 2025 in five major private hospitals across Chhattisgarh. A total of 400 patients were selected using systematic random sampling. A pre-tested, structured questionnaire was used to collect data. Patient satisfaction was assessed across five domains: hospital infrastructure, administrative procedures, doctor interaction, nursing services, and billing experience. Results: The highest satisfaction was noted in interaction with nursing staff (16.03±2.41), followed by administrative support services (14.76±2.89). Only 54.2% patients were satisfied with overall hospital administration. Factors such as shorter wait time, higher income status, and hospital accreditation positively influenced satisfaction. Conclusion: While overall satisfaction with administration was moderate, targeted improvements in front-desk management, billing transparency, and waiting time management could enhance patient experiences significantly. Keywords: Patient satisfaction, administration practices, private hospitals, Chhattisgarh .

Patient satisfaction, administration practices, private hospitals, Chhattisgarh .

"A study on administration practices towards patient satisfaction in private hospital in Chhattisgarh ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 7, page no.h113-h119, July-2025, Available :http://www.jetir.org/papers/JETIR2507716.pdf

"A study on administration practices towards patient satisfaction in private hospital in Chhattisgarh ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 7, page no. pph113-h119, July-2025, Available at : http://www.jetir.org/papers/JETIR2507716.pdf