• POOJA THAKUR
• MRS SUCHETA PANCHAL

The healthcare landscape is rapidly evolving, significantly impacting the roles and responsibilities of nurses. Traditionally focused on clinical tasks, nurses now face increased documentation and administrative duties, driven by the need for meticulous patient records and regulatory compliance. This shift has led to the delegation of clinical tasks to roles such as General Duty Assistants (GDAs) and nursing assistants, aiming to optimize the use of highly skilled nurses for complex care. The integration of technology, including Electronic Health Records (EHRs) and telehealth, promises efficiency but adds complexity to nursing roles, necessitating continuous technical skill updates. Specialization within nursing is flourishing, reflecting the increasing complexity of patient care. However, there is a growing concern about whether nurses are equipped to deliver not only clinical excellence but also a hospitable experience. Research indicates a gap in nursing education regarding communication, empathy, and patient interaction, which are crucial for meeting patient and family expectations. This article explores the skills gap between technical training and the softer skills needed for a patient-centred experience, examining current trends in nursing education and proposing solutions to bridge this gap.

Electronic Health Records (EHRs), General duty assistants (GDAs), quality of work life (QWL), Competency-Based Education(CBE)

"Evolving Role of Nurses: Can They Deliver Both Clinical Excellence and Hospitality?", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 9, page no.c172-c178, September-2025, Available :http://www.jetir.org/papers/JETIR2509222.pdf

"Evolving Role of Nurses: Can They Deliver Both Clinical Excellence and Hospitality?", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 9, page no. ppc172-c178, September-2025, Available at : http://www.jetir.org/papers/JETIR2509222.pdf