• SUMIT KUMAR GHOSH
• Dr. Virat Jaiswal

The Indian banking industry is at the center of economic growth, financial inclusion, and the generation of employment. Nevertheless, it also encounters intricate organizational problems, one of which is workplace conflict, which is among the most vital. This empirical research examines the conflict management approaches that are employed in public and private banks within Madhya Pradesh. Based on a systematic survey of 250 employees in 15 banks, the research subjects ANOVA and chi-square tests to determine significant differences in conflict types and strategies between the two banking sectors. Findings show collaborative and compromise strategies are most successful in the reduction of stress, service quality improvement, and employee performance. Public banks have the highest tendency to hierarchical and union-related conflicts, while private banks are beset with workload and target-related conflicts. Findings provide real-world advice to HR managers, policymakers, and regulators to create sustainable conflict management models. Successful conflict resolution results in higher employee satisfaction, less turnover, and enhanced customer service.

Conflict Management, Banking Sector, Public and Private Banks, Madhya Pradesh, Organizational Conflict, Employee Relations, Workplace Conflict Resolution, Employee Performance

"Conflict Resolution Strategies in the Indian Banking Sector: An Empirical Study of Public and Private Banks in Madhya Pradesh", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 10, page no.a777-a786, October-2025, Available :http://www.jetir.org/papers/JETIR2510098.pdf

"Conflict Resolution Strategies in the Indian Banking Sector: An Empirical Study of Public and Private Banks in Madhya Pradesh", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 10, page no. ppa777-a786, October-2025, Available at : http://www.jetir.org/papers/JETIR2510098.pdf