• Dr.T.Prakash
• S.Kausalya

Artificial Intelligence (AI) has emerged as one of the most influential technologies shaping higher education and information services worldwide. Within academic libraries, AI-powered chatbots have gained attention as tools capable of providing real-time assistance, streamlining routine operations, and ensuring round-the-clock access to information resources. Globally, several universities and libraries have experimented with chatbots to answer frequently asked questions, guide students in resource discovery, and offer personalized alerts. These initiatives have demonstrated improvements in service efficiency and user satisfaction. However, in India, the adoption of AI-driven chatbots in libraries remains at a nascent stage, with minimal research documenting their implementation, effectiveness, and challenges. This paper examines the role of AI chatbots in academic libraries, with a particular focus on the Indian context. Using a mixed-method approach that combines surveys, pilot chatbot implementation, and comparative analysis, the study explores both opportunities and limitations associated with integrating chatbots into library systems. The findings are expected to contribute actionable insights into enhancing user experience, reducing librarian workload, and addressing challenges such as data accuracy, system integration, and user trust. By bridging global best practices with local realities, this research aims to provide a roadmap for Indian academic libraries to strategically adopt AI chatbot solutions in the near future.

AI chatbots, academic libraries, library automation, digital services, India

"The Role of AI Chatbots in Academic Libraries: Opportunities and Challenges", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 10, page no.b397-b411, October-2025, Available :http://www.jetir.org/papers/JETIR2510155.pdf

"The Role of AI Chatbots in Academic Libraries: Opportunities and Challenges", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 10, page no. ppb397-b411, October-2025, Available at : http://www.jetir.org/papers/JETIR2510155.pdf