Abstract
E-governance in Nepal holds significant potential to enhance transparency and reduce corruption, yet its full implementation faces numerous challenges. This study explores the effectiveness of e governance by examining public perceptions, satisfaction levels, implementation barriers, and future opportunities, drawing on qualitative insights from eight key informants, including IT professionals, policymakers, and government service providers. Interviews were audio-recorded, transcribed, translated, and analyzed thematically. Findings indicate that digital platforms, such as the Nagarik App, have improved access to government services, particularly in urban areas; however, rural regions continue to experience gaps in technology access, digital literacy, and infrastructure. While e-governance has positively influenced service delivery and curbed corruption in certain sectors, obstacles such as resistance to change, inadequate infrastructure, and limited digital skills persist. Public satisfaction is higher in urban areas compared to rural ones, highlighting the uneven impact of e-governance. The study emphasizes the need to bridge the digital divide, strengthen digital literacy, enhance service quality, and invest strategically in infrastructure to ensure inclusive access and maximize the role of e-governance in promoting transparency, reducing corruption, and fostering efficient governance in Nepal.