• GHNandish
• Dr Ismail Zabiullah

Industrial dispute-resolution systems play a crucial role in maintaining harmony, productivity, and legal compliance within India’s manufacturing sector, which is a significant contributor to GDP and job creation. Despite the established framework of the Industrial Disputes Act of 1947, the sector faces ongoing challenges due to inefficiencies in case management, procedural complexities, and inconsistent enforcement outcomes that threaten its stability. This research develops a comprehensive framework to assess the performance of India’s industrial dispute-resolution systems. Utilizing secondary data from the Ministry of Labour and Employment, the Labour Bureau, and reports from the International Labour Organization (2018–2024), in addition to interviews with 50 practitioners from manufacturing clusters in Karnataka, Maharashtra, and Tamil Nadu, the study identifies four key dimensions for performance measurement: efficiency (case disposal and pendency rates), effectiveness (settlement and compliance outcomes), equity (accessibility and fairness), and impact (post-dispute productivity and industrial relations). The results indicate ongoing regional disparities, with average case disposal times ranging from 480 to 720 days, and settlement rates fluctuating between 38% and 62% across different states. The study recommends a metrics-based evaluation model that highlights the importance of digital monitoring and evidence-based policy reform. The findings offer valuable insights for management practices by equipping stakeholders with tools to evaluate dispute-resolution efficiency, mitigate industrial friction, and improve competitiveness in India’s manufacturing sector.

Industrial relations, dispute resolution, manufacturing sector, performance measurement, labour policy, management efficiency, India.

"Metrics that Matter measuring the performance of Industrial Dispute Resolution system in the Indian Manufacturing sector", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 11, page no.a151-a159, November-2025, Available :http://www.jetir.org/papers/JETIR2511019.pdf

"Metrics that Matter measuring the performance of Industrial Dispute Resolution system in the Indian Manufacturing sector", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 11, page no. ppa151-a159, November-2025, Available at : http://www.jetir.org/papers/JETIR2511019.pdf