• Yusuf Abiodun Tijani

The study analyzed effective management system, the backbone of International logistic business: DHL as a case study. Descriptive research design was adopted. A total of 390 questionnaires was administered to the staff of DHL logistics. Frequency distribution and percentages was determined, the hypotheses were tested using regression analysis ANOVA and Pearson correlation coefficients with the help of SPSS version 25.0. The findings revealed that; 1) Strategic planning have significant effect on survival of DHL logistic firm. 2) Information management have significant effect on effectiveness of DHL logistic firm. 3) Inventory management have significant effect on competitiveness of DHL logistic firm. It was concluded that Strategic planning significantly impacts DHL's survival by enabling proactive adaptation to change, fostering long-term sustainability, and enhancing decision-making. It helps DHL identify opportunities, mitigate risks, and leverage strengths to overcome weaknesses. Information management significantly boosts DHL's effectiveness. Strategic integration of Information Systems (IS) enhances operational efficiency, a critical factor for a logistics firm. IT implementations in tracking, safety, security, customer service, and IT integration have a positive impact. Efficiency improvements, achieved through advanced technologies, give DHL a competitive advantage by facilitating on-time shipping and reducing cargo issues. Effective inventory management significantly boosts the competitiveness of a logistics firm like DHL. By optimizing inventory levels and processes, DHL can reduce costs, improve delivery times, and enhance customer satisfaction, all of which contribute to a stronger competitive edge. Technological advancements significantly impact DHL's growth by enabling quicker responses to demand shifts and supply chain disruptions. These innovations streamline operations, improve efficiency, and support eco-friendly practices. Digital solutions and fresh ideas are key to making supply chains more effective and sustainable. The adoption of new technologies allows DHL to improve its overall performance and adapt to changing market conditions. Customer service significantly impacts customer satisfaction with DHL logistics. Well-managed logistics, including efficient customer service, contribute to timely deliveries and potentially lower shopping cart abandonment rates, thereby enhancing customer satisfaction. The research results also indicated that transportation impacts DHL's service delivery, particularly in the context of customer service marketing. Transportation significantly impacts a logistics firm's service delivery, influencing efficiency, cost, and customer satisfaction. Effective transportation systems enable timely and reliable delivery, fostering customer loyalty and potentially boosting sales. Conversely, inefficiencies in transportation can lead to higher costs, delayed deliveries, and damage to products, impacting customer satisfaction and profitability. Based on the research findings, the study recommends as follows; 1) Given that strategic planning significantly impacts DHL's logistics firm's survival, the study recommends the enhancement of strategic planning process, particularly by integrating data-driven insights, fostering a culture of continuous improvement, and leveraging strategic communication. 2) To enhance DHL's logistics effectiveness, leveraging information management through advanced technologies like route optimization and real-time tracking is crucial. Investing in infrastructure, workforce training, and a supportive regulatory framework can further strengthen their competitive edge, particularly in the evolving e-commerce landscape.

Organization, Performance, Productivity, Efficiency and Profitability

" Effective Management System, the Backbone of International Logistic Business: DHL as A Case Study. ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 11, page no.a311-a335, November-2025, Available :http://www.jetir.org/papers/JETIR2511038.pdf

" Effective Management System, the Backbone of International Logistic Business: DHL as A Case Study. ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 11, page no. ppa311-a335, November-2025, Available at : http://www.jetir.org/papers/JETIR2511038.pdf