• Jayesh Juremalnai
• Hussen Mohammed

The authors assessed the public transport system on the Samara–Abala route in Ethiopia’s Afar region. The data from 121 participants/commuters was gathered to understand the system better. Most of the commuters were young adults aged 25 to 34. The majority were educated holding degrees or MSc qualifications and employed. This shows that the transport service plays an important role in supporting the working population in the area. The main takeaway is the widespread unhappiness with the quality of public transport services. Most commuters, between 74.4% and 91.8%, gave poor ratings on every service aspect assessed. More than 90% of those surveyed found five main factors below par. These factors include cost, availability during peak hours, comfort on vehicles, delay frequency, and service speed., the high negative ratings for delays at 91.8% and costs at 91.0% highlight significant issues that users face both and The Chi-Square test implies that extreme dissatisfaction applies to everyone regardless of gender. Service issues are serious enough to go beyond demographic factors showing that In summary, the public transport service along the Samara–Abala route falls short of what commuters need. People find it too expensive, unreliable, and uncomfortable. These issues demand quick and thorough action from the authorities to fix problems with schedules, fares, and infrastructure. Improvements here could make the system more efficient and better for everyone using it.

"Comprehensive Assessment of Public Transport System: The Case of Samara – Abala Route, Afar, Ethiopia. ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 11, page no.c170-c176, November-2025, Available :http://www.jetir.org/papers/JETIR2511220.pdf

"Comprehensive Assessment of Public Transport System: The Case of Samara – Abala Route, Afar, Ethiopia. ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 11, page no. ppc170-c176, November-2025, Available at : http://www.jetir.org/papers/JETIR2511220.pdf