• Sneha Sarkar
• Prateek Singh
• Dr. Babita Das Paul

This study evaluates patient waiting time and workflow efficiency in the Gastroenterology Department of Tata Medical Centre (TMC), Kolkata, a major oncology institution in Eastern India. A six-month mixed-method approach was used that included observations, time studies, staff interviews, and patient feedback. The study examined operational performance and identified factors that influence waiting time. Results show that the department manages 10 to 15 procedures per day with only two procedure rooms and two specialists. This leads to average waiting times between 30 and 60 minutes. Most patients considered the waiting time acceptable, although delays were more frequent during mid-week peak periods. The main causes of bottlenecks were limited infrastructure, overlapping schedules, and the complex nature of oncology cases. The study concludes that the department operates efficiently within existing constraints. However, adding more procedure rooms, improving scheduling, increasing staffing, and implementing a digital queue management system can reduce delays and enhance patient satisfaction. The findings provide useful baseline information for future quality improvement and workflow optimization in gastroenterology services within oncology settings.

Patient Waiting Time; Workflow Efficiency; Gastroenterology Services; Oncology Procedures; Endoscopy Unit Management; Hospital Operations; Patient Satisfaction; Healthcare Scheduling; Resource Constraints; Tata Medical Centre

"A Study on Patient Waiting Time and Workflow Efficiency in the Gastroenterology Department of Tata Medical Centre, Kolkata", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 11, page no.f387-f391, November-2025, Available :http://www.jetir.org/papers/JETIR2511566.pdf

"A Study on Patient Waiting Time and Workflow Efficiency in the Gastroenterology Department of Tata Medical Centre, Kolkata", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 11, page no. ppf387-f391, November-2025, Available at : http://www.jetir.org/papers/JETIR2511566.pdf