• Dr. Remya George

In today’s world ESG (Environmental, Social, and Governance) goals are influencing stakeholders and business outcomes. The Chalo App, used for Mumbai’s BEST buses and other public transport systems across India, ties to ESG goals in various ways by promoting sustainable mobility, improving accessibility, use of technology for governance and technology. Digital passes and QR-based tickets, reduce paper wastage, supporting resource conservation. Transparency in transactions with digital payments have reduced revenue leakage and corruption. The research is conducted among bus travelers across Mumbai Region to know more about the environmental impact of E-ticketing on public transport operations. The study also covers the awareness and usage of Chalo App among the regular Bus travelers.

ESG (Environmental, Social, and Governance), digital, technology

"DIGITAL INNOVATION AND ESG INTEGRATION IN MUMBAI’S PUBLIC TRANSPORT: A STUDY OF THE CHALO APP", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.13, Issue 1, page no.e84-e87, January-2026, Available :http://www.jetir.org/papers/JETIR2601412.pdf

"DIGITAL INNOVATION AND ESG INTEGRATION IN MUMBAI’S PUBLIC TRANSPORT: A STUDY OF THE CHALO APP", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.13, Issue 1, page no. ppe84-e87, January-2026, Available at : http://www.jetir.org/papers/JETIR2601412.pdf