• Dr. S.K. Gupta
• Dr. Rajesh Kumar Singh
• Mr. Santosh Kumar Yadav Ermias
• Dagne Awok

Every organization's success depends on its keeping customers satisfied with the goods or services that it offers, yet most executives tend to view the customer service function of their business as little more than a necessary nuisance. (John A, Goodman,2009)Service provision of public sector organizations in developing countries is not in a position of achieving customer's satisfaction. This is true in Ethiopia. The main challenge of public sector organization of Ethiopia is delivering services in an efficient and effective manner. Hence customer satisfaction with service delivery of public sector organizations has not been maintained.

AN ASSESSMENT OF SERVICE DELIVERY AND CUSTOMER SATISFACTION OF SOUTH WOLLO CIVIL SERVICE DEPARTMENT

"AN ASSESSMENT OF SERVICE DELIVERY AND CUSTOMER SATISFACTION OF SOUTH WOLLO CIVIL SERVICE DEPARTMENT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 3, page no.76-79, March-2019, Available :http://www.jetir.org/papers/JETIRAL06017.pdf

"AN ASSESSMENT OF SERVICE DELIVERY AND CUSTOMER SATISFACTION OF SOUTH WOLLO CIVIL SERVICE DEPARTMENT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 3, page no. pp76-79, March-2019, Available at : http://www.jetir.org/papers/JETIRAL06017.pdf