• V. BHASKARAN NAIR
• S.R. PRATHEEP

The construction industry has long tended to equate quality with excellence at any price. This is at least changing, and like most other industries, construction has started to accept that quality should be seen more in terms of fitness for purpose. A survey was carried out to evaluate the experiences of a range of organizations against the identified critical factors. Questionnaire survey and semi-structured interview were employed to achieve aim of this paper. The finding of this research revealed that critical success factors for implementing total quality management in construction companies are: supplier partnership, customer management, customer satisfaction orientation, communication of improvement information, strategic quality management.

Total quality management, quality standards, customers’ satisfaction, construction companies, etc.

"A STUDY ON CRITICAL SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT IN CONSTRUCTION COMPANIES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.61-67, May-2019, Available :http://www.jetir.org/papers/JETIRBP06013.pdf

"A STUDY ON CRITICAL SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT IN CONSTRUCTION COMPANIES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp61-67, May-2019, Available at : http://www.jetir.org/papers/JETIRBP06013.pdf