• NAMAN

Internet banking also known as online banking is an electronic mode of payment system used by financial institutions to render their services to its customers. Internet banking began in the year 1981 in New York. . It was in 1983 that the Bank of Scotland had introduced the first internet banking service in the United Kingdom called “Home link”, in which the customers had access to the internet through telephones and television for payment and transfer of money. Internet banking has now emerged as one of the main concept regarding to customer satisfaction. The emergence of the internet banking facilities has also led to a competition between the banks of the country as to which bank offers the best internet banking facility. This paper tries to study the factors influencing customer’s perception towards internet banking.

Internet Banking, Customer Perception Demonetization,

"A STUDY OF FACTORS INFLUENCING CUSTOMER’S PERCEPTION TOWARDS INTERNET BANKING ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.112-121, May-2019, Available :http://www.jetir.org/papers/JETIRCC06023.pdf

"A STUDY OF FACTORS INFLUENCING CUSTOMER’S PERCEPTION TOWARDS INTERNET BANKING ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp112-121, May-2019, Available at : http://www.jetir.org/papers/JETIRCC06023.pdf