• Mr. Ajay S. Budke
• Mr. Rohit Pasi

In today's world, technology is playing vital role in every organization. Each day researchers are researching on new technology and new trend of technology is introduced into the market. Since there is high level of competition betwixt the hospitality industries. Each hospitality industry is also trying to improvise its service standards by introducing this high-tech in their hotels for upgrading their standards and attracting more count of guests. But this growing technology has proven to be the threat for the employees working in the hotel industry. Advancing Technological labor is replacing the traditional personal touch labor from its place. The hotels are getting more into technology and not thinking about employment and personal touch service. This research found that in future the guest will observe that only robot moving around them with no smile and feelings. This study talks about the relationship between technological self-service and traditional human touch service. This research also highlights that how an organization can keeps the balance between technology and employee.

Emerging Technology, Employment, Personalize service, Guest satisfaction

"Guest Experience – Changing Trend Due to Technology", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.104-106, May-2019, Available :http://www.jetir.org/papers/JETIRCF06021.pdf

"Guest Experience – Changing Trend Due to Technology", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp104-106, May-2019, Available at : http://www.jetir.org/papers/JETIRCF06021.pdf