• Dr. M. KAVITHA
• B.AMUTHA MARY JENSI

This is a conceptual paper that examines service quality and student satisfaction in higher learning institutions in Thanjavur District. The theoretical perspective of this paper included the Gap Model of service quality and the hierarchical service quality model. The various instruments for measuring service quality in higher education have been discussed briefly. This paper concludes that service quality in higher education has a significant influence on student satisfaction and therefore higher education institutions should put in place mechanisms to collect student feedback to enable them to determine the service quality dimensions of interest to their students so that they can make the necessary improvements on the relevant service quality dimensions.

A STUDY ON SERVICE QUALITY OF EDUCATIONAL INSTITUTION IN THANJAVUR DISTRICT

"A STUDY ON SERVICE QUALITY OF EDUCATIONAL INSTITUTION IN THANJAVUR DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.149-154, May 2019, Available :http://www.jetir.org/papers/JETIRCZ06019.pdf

"A STUDY ON SERVICE QUALITY OF EDUCATIONAL INSTITUTION IN THANJAVUR DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp149-154, May 2019, Available at : http://www.jetir.org/papers/JETIRCZ06019.pdf