• Dr. Noor Afza
• Mr. Divyesh Kumar

Being competitive and seamless service delivery is the new norm of business, Business organizations are effectively using the technology disruptions and advancements for achieving competitiveness. Through the adoption of Intelligent Automation with integrated Artificial Intelligence, strategic decision makers are winning new deals. The Indian BPO sector is heading from mere lift and shift of back end services to business transformation and digital value creation to their clients. The disruption in the technology advancements is benefiting businesses not only in increasing productivity but also is opening up, new business avenues as RPA & AI service providers. This paper attempts to give an insight on AI and RPA as a business enabler, highlighting various benefits of its implementation and also the recent developments in RPA Markets. An attempt is also made to identify the impact of RPA & AI on Finance and Accounting Services.

Artificial Intelligence, Robotic Process Automation, Competitiveness, Intelligent Automation

"Is Intelligent Automation a Business Enabler? – A Conceptual Study", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.67-74, June 2019, Available :http://www.jetir.org/papers/JETIRDG06010.pdf

"Is Intelligent Automation a Business Enabler? – A Conceptual Study", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp67-74, June 2019, Available at : http://www.jetir.org/papers/JETIRDG06010.pdf