• Dr. J. Praveen Paul

This research aims to address the issues pertaining to the management and marketing of the health care centres. One of the important components of that is Patient satisfaction. The overall patient satisfaction with hospital services is associated positively with intentions to return to the same facility. To study the patient’s satisfaction on the health care service they derive with the hospitals they visit, the antecedents such as the doctors’ demeanour, doctors’ way of prescribing appropriate medicines and diagnostic tests, the fees fairness, the tangible physical equipment and other implements in a hospital, intangible factors such as the popularity of the hospital and the popularity of the doctors, the patients opinion on queue and the patients opinion on appointments in the hospitals were considered and hypotheses were formulated accordingly.To test the hypotheses, data was collected from 252 patients visiting various hospitals in Madurai district of Tamilnadu, India. The opinion of the patients on the various factors was collected through a five point Likert scale. The hypothesis were analysed using linear regression model to find out whether there is any significant relationship between the patients satisfaction on hospitals and intangibles. It was found that all the factors considered have a significant and contingent effect on the patient satisfaction on doctors and hospitals.

Patient Satisfaction, Doctors’ demeanour, Doctors’ prescribing appropriate medicines,Fees fairness, Physical equipment, Popularity of doctors, Linear Regression, IBM SPSS®,

"PATIENT SATISFACTIONWITH HEALTH CARE SERVICES OFFERED BY HOSPITALS IN MADURAI DISTRICT OF TAMILNADU, INDIA – AN ANTHROPOLOGICAL VIEWPOINT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 2, page no.10-17, February 2020, Available :http://www.jetir.org/papers/JETIRDM06003.pdf

"PATIENT SATISFACTIONWITH HEALTH CARE SERVICES OFFERED BY HOSPITALS IN MADURAI DISTRICT OF TAMILNADU, INDIA – AN ANTHROPOLOGICAL VIEWPOINT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 2, page no. pp10-17, February 2020, Available at : http://www.jetir.org/papers/JETIRDM06003.pdf