• Jyotsana Sharma

Total Quality Management (TQM) & Quality Management Systems (QMS) are two prominent ways to incorporating quality into another activities of businesses throughout the world. In the current study, a brief discussion about the TQM and QMS is done also examine the type of quality management in an organization. TQM may have a substantial and beneficial influence on staff development & organisation. Companies can develop & preserve cultural standards that will lead both customers and businesses to long-term success by focusing all employees on quality management as well as on continuous development. The focus of TQM is on quality help in identifying personnel shortages and on the training, education or mentoring needed to correct such deficiencies. Once your firm has achieved ISO certification, you may use Total Quality Management (TQM) to review all operations in order to increase efficiency and minimise waste. TQM may be used in all areas of your company, from the front desk to the factory floor.

Business, Customer, Quality Management, Service, Total Quality Managements.

"A Review on the Quality and Total Quality Management in an Organization", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 9, page no.293-298, September 2018, Available :http://www.jetir.org/papers/JETIRFH06050.pdf

"A Review on the Quality and Total Quality Management in an Organization", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 9, page no. pp293-298, September 2018, Available at : http://www.jetir.org/papers/JETIRFH06050.pdf