• Ajay Agrawal

The goal of this article is to capture many views on service quality, which is one of the most essential aspects of service management. Many factors have contributed to the development of service quality, and many industries, businesses, and people have defined the breadth of the ideas and framework that characterize the subject. The present main emphasis for service academics, according to this article, should offer guidance for planning, design, and execution framework in order to improve the practical efficacy of service quality. It covers the basic ideas that underpin the topic of service quality management, as well as important terminology and distinctions. It aids in the identification of important procedures for managing service quality. It does show that management for service quality is a timeless idea that will continue to evolve in response to the unending appearance of changes and crises that human civilization will confront.

Customer Satisfaction, Patronage Intensions, Production Planning, Service Blueprinting, Service Quality

"Production Planning and Control: Increases Efficiency", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 10, page no.527-531, October-2018, Available :http://www.jetir.org/papers/JETIRFH06088.pdf

"Production Planning and Control: Increases Efficiency", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 10, page no. pp527-531, October-2018, Available at : http://www.jetir.org/papers/JETIRFH06088.pdf