• Dr. Naval Lawande

In the first quarter of 2020, the COVID-19 pandemic culminated into an unprecedented global crisis. The new ‘Corona’ virus was acknowledged a pandemic by the “World Health Organization” (WHO). The whole world witnessed a sharp rise in cases after mid-March, and thus lock-outs in almost every country were announced. Employee involvement in the ‘new normal’ has arisen as a big challenge for ITES (Information Technology Enabled Services) firms. Knowledge workers are the key partners that help businesses overcome obstacles in changing times. Hence, this paper attempts to assess the effect of employee participation in the pandemic scenario on employee satisfaction. This paper also aims to explore the factors that influence employee participation. A survey was conducted on a set of knowledge workers form the ITES sector. Anonymity of the respondents was strictly followed. Results indicate that while workers in other industries experience job losses and wage reductions, they have not been so affected by their intrinsic professional existence. Findings also suggested that employee engagement has a significant influence on the employee job satisfaction.

Employee Engagement, Employee satisfaction, Job satisfaction, ITES Sector, Pandemic

" EMPLOYEE ENGAGEMENT IN ITES SECTOR DURING A PANDEMIC", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 6, page no.302-306, June-2022, Available :http://www.jetir.org/papers/JETIRFM06054.pdf

" EMPLOYEE ENGAGEMENT IN ITES SECTOR DURING A PANDEMIC", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 6, page no. pp302-306, June-2022, Available at : http://www.jetir.org/papers/JETIRFM06054.pdf