• Samar Burman
• Dr. Rajendra Singh

The level of satisfaction with health systems is directly related to the quality of health care provided. Both public and private organizations successfully contribute to improving the quality of health care in their communities via participation in a health system. A standardized questionnaire measuring how participants felt about the quality of the services they received was used for this study. Trained interviewers went door to door to gather data, which was then analyzed using a t-test and linear regression with the help of IBM SPSS 22. There was a 0.91 Cronbach's alpha and an 83% test-retest reliability. After their final service appointment, 741 persons (or 74%) were referred to government-run programs. There were statistically significant differences (p 0.05) between how participants in the study felt about the availability of medical equipment and supplies, the quality of welfare services, the knowledge and skill of their doctors, the length of their visits, and the speed with which they were seen. There was a statistically significant (p 0.05) difference in real-world, subjective evaluations of public and private healthcare providers. The findings highlighted the significance of the material world in influencing patients' overall satisfaction with health care. It seems that the government should prioritize this concern.

Public private sector, Service quality, Comparison, health, Hospital

"COMPARATIVE STUDY ON SERVICE QUALITY IN PUBLIC VS PRIVATE MEDICAL COLLEGE HOSPITALS", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 10, page no.116-122, October-2022, Available :http://www.jetir.org/papers/JETIRFU06014.pdf

"COMPARATIVE STUDY ON SERVICE QUALITY IN PUBLIC VS PRIVATE MEDICAL COLLEGE HOSPITALS", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 10, page no. pp116-122, October-2022, Available at : http://www.jetir.org/papers/JETIRFU06014.pdf