• Mubeen Shaikh
• Mala kharkar

The aim of this research is to explore how human behavior can create a rise and fall into any kind of business pattern irrespective of the fact your organization might be having the best working envoirment or your employer follows zero base budgeting. Hotel employee positive behavior is prone to increase customer satisfaction, thus we land up on stressing on employee behavior rather than guest behavior. A hospitable behavior consists of being friendly, generous, courteous to their guest, but where does mannerism lay when it comes to guest to whom we prefer as Atithi Devo Bhava. Behavior is strongly believed to be a cause of survival be it long term or in short term. It can affect a person’s health and can take a toll on his or her mental wellbeing. Majorly 4 types of guests are found in hotels (Backpackers, Families, Seniors, Business Travelers). There are end no of complaints guest comes up with e.g.- Room Cleanliness, Unpleasant odors, Trouble with Wi-Fi etc. Through this research I would like to highlight relationship between guest centered service in high end hotels and client misbehavior towards frontline workers. This research focusses on service culture and promotes guest sovereignty. Employees work under aggression as well as clients’ sexual advances. Finally, this article describes how workers deal with the tension arising from emotional control in service encounters. We have come across many articles, books, journals on Customers relationship management, service to man is service to God, but we need to have an ideology and theories in place to demonstrate client behavior towards employees.

Zero base budgeting, prone, generous, backpackers, aggression, ideology, sovereignty.

"CHANGING GUEST DEMEANOR IN HOSPITALITY INDUSTRY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 6, page no.297-304, June-2023, Available :http://www.jetir.org/papers/JETIRFY06041.pdf

"CHANGING GUEST DEMEANOR IN HOSPITALITY INDUSTRY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 6, page no. pp297-304, June-2023, Available at : http://www.jetir.org/papers/JETIRFY06041.pdf