• Narasimha Prasad K L

The Enhanced Telecom Operations Map (eTOM) framework is a widely accepted standard for standardizing telecommunications business processes[1]. It organizes these processes into multiple layers: Strategic Planning, Infrastructure Lifecycle, Product Lifecycle, Operations and Support, and Customer Relationship Management. Tracking the development of the eTOM framework offers valuable insights into the evolution of telecommunications operations[3]. In 1988, the TeleManagement Forum (TM Forum) was founded to foster collaboration and advancements in the telecommunications industry[11]. In 2001, the eTOM framework set the standard for managing operations effectively, and its core elements include a process-based framework, process decomposition, process flows and activities, functional areas, cross-functional relationships, alignment with ITIL, and support for service providers. During the early to mid-2000s, the eTOM framework underwent significant expansion and refinement to address emerging challenges and meet the evolving needs of the telecommunications industry[12].

Telecommunications Operations, eTOM Framework, TM Forum, Process-based Management, Industry Collaboration.

" Evolution of the Enhanced Telecom Operations Map (eTOM) Framework", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 5, page no.331-336, May-2024, Available :http://www.jetir.org/papers/JETIRGG06052.pdf

" Evolution of the Enhanced Telecom Operations Map (eTOM) Framework", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 5, page no. pp331-336, May-2024, Available at : http://www.jetir.org/papers/JETIRGG06052.pdf