• Glancia Sharan DSouza

The fast-growing online engagements have increased transnational civil and commercial disputes, putting into the fore the inability of traditional frameworks to make necessary adjustments to keep up with the demands of the digital environment. Online Dispute Resolution (ODR) has now merged the technological advancements with Alternative Dispute Resolution (ADR). It offers a better structure for the administration of justice, especially in demanding jurisdictions such as India. After all, the COVID-19 pandemic has expedited the advancement of ODR even further, and virtual Courts seem to provide quite effective machinery for tackling the exponentially growing dispute resolution needs of the e-commerce sector. ODR has great potential as it can help to overcome the deep rooted social or political or even economic barriers that enable such disputes to be settled effectively in a more fair and equitable manner. Procedural justice is the only key to fostering trust, compliance, and ODR legitimacy. The paper addresses the urgency of regulatory clarity, international cooperation, and transparent systems for meeting cross-border challenges. To assess the efficiency and challenges of ODR in silos such as e-commerce, a comparative analysis and selected case studies of ODR platforms are conducted. This paper discusses challenges and limitations such as trust, dilemmas in enforcement, and power imbalances, together with benefits like accessibility, affordability, efficiency, and multilingual support. Procedural justice has, therefore, been a thorny issue in building trust and strengthening the legitimacy of ODR across jurisdictions. This paper ends in recommendations for enhancing ODR systems with clarity on regulatory standards, international cooperation, and consolidation of legal frameworks that may be optimized towards effective response to the demands of cross-border dispute resolution.

Online Dispute Resolution, Alternative Dispute Resolution, jurisdiction, cross- border challenges

"Redefining Cross-Border Dispute Resolution: The Growing Role of Online Platforms in International Commercial Disputes", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.12, Issue 3, page no.300-314, March-2025, Available :http://www.jetir.org/papers/JETIRGT06024.pdf

"Redefining Cross-Border Dispute Resolution: The Growing Role of Online Platforms in International Commercial Disputes", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.12, Issue 3, page no. pp300-314, March-2025, Available at : http://www.jetir.org/papers/JETIRGT06024.pdf