UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 6 Issue 1
January-2019
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIRU006002


Registration ID:
195373

Page Number

8-10

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Title

A Study on Major Deficiencies of Guest Services Offered by Classified Hotels at Trichy

Abstract

Hospitality industry is an inseparable component of tourism. Hotels play a vital role in tourism by providing not only food and accommodation but also the facilities and amenities for recreation and entertainment. They stand as the destination for the business travelers where they can avail amenities for conducting their meetings, conventions and parties. Hospitality sector has been adjudged as an industry with an excellent growth potential at the rate of almost 15% per year. This study focuses on the major deficiencies of services offered by the classified hotels of Trichy. Customers’ perception on service quality of hotels may differ between the guests according to their socio-economical status. Act of analyzing the perception and application of strategic actions to fill the service gap may lead to the further development of any industry. Hence, this paper is an attempt to explore the deficiencies on services and level of satisfaction of guests stayed in classified hotels at Trichy during the period of study.

Key Words

Hotel, facilities and amenities, deficiency, customer’s satisfaction .

Cite This Article

"A Study on Major Deficiencies of Guest Services Offered by Classified Hotels at Trichy ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 1, page no.8-10, January-2019, Available :http://www.jetir.org/papers/JETIRU006002.pdf

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2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"A Study on Major Deficiencies of Guest Services Offered by Classified Hotels at Trichy ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 1, page no. pp8-10, January-2019, Available at : http://www.jetir.org/papers/JETIRU006002.pdf

Publication Details

Published Paper ID: JETIRU006002
Registration ID: 195373
Published In: Volume 6 | Issue 1 | Year January-2019
DOI (Digital Object Identifier):
Page No: 8-10
Country: -, -, - .
Area: Engineering
ISSN Number: 2349-5162
Publisher: IJ Publication


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