UGC Approved Journal no 63975

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 6 Issue 2
February-2019
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIRZ006014


Registration ID:
197076

Page Number

81-90

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Title

A STUDY ON CUSTOMER PERCEPTION TOWARDS E-BANKING SERVICES OF SBI

Abstract

Electronic banking is the most incentive services offered by bank. Many people are shifting to E-banking and are readily accepting the usefulness of this option. It allows customer to manage their account from any place at any time for minimum cost. Electronic banking is the latest in the series of technology wonders in the recent part, involving use of internet for delivery of products and services. The Electronic banking has been evolving the environment with development of world web. The objective of the study is to know the customer perception towards E-banking services, to identify the factors that influence the customer in using E-banking services, to know the satisfaction level of customers while using E-banking services and problems faced by them. The sample size of the project is 100 respondents. The tools used in the project are percentage analysis, chi-square test, weighted average and ranking. SBI provides a good facility and it also given that in a free of cost. The privacy of the customer is also concerned in a good manner. SBI online banking plays an important role in day to day activities of the respondents.

Key Words

E-banking, Technology, Online, SBI

Cite This Article

"A STUDY ON CUSTOMER PERCEPTION TOWARDS E-BANKING SERVICES OF SBI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 2, page no.81-90, February-2019, Available :http://www.jetir.org/papers/JETIRZ006014.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"A STUDY ON CUSTOMER PERCEPTION TOWARDS E-BANKING SERVICES OF SBI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 2, page no. pp81-90, February-2019, Available at : http://www.jetir.org/papers/JETIRZ006014.pdf

Publication Details

Published Paper ID: JETIRZ006014
Registration ID: 197076
Published In: Volume 6 | Issue 2 | Year February-2019
DOI (Digital Object Identifier):
Page No: 81-90
Country: -, -, - .
Area: Engineering
ISSN Number: 2349-5162


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