UGC Approved Journal no 63975

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 6 Issue 2
February-2019
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIRZ006018


Registration ID:
197072

Page Number

113-118

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Title

CUSTOMERS PERCEPTION ON E-SERVICES IN TODAYS ECONOMICAL ENVIRONMENT

Abstract

Employee Engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. If every part of human resources is not addressed in appropriate manner, employees fail to fully engage themselves in their job in the response to such kind of mismanagement. The construct employee engagement is built on the foundation of earlier concepts like job satisfaction, employee commitment and Organizational citizenship behaviour. Though it is related to and encompasses these concepts, employee engagement is broader in scope. Employee engagement is stronger predictor of positive organizational performance clearly showing the two-way relationship between employer and employee compared to the three earlier constructs: job satisfaction, employee commitment and organizational citizenship behaviour. Engaged employees are emotionally attached to their organization and highly involved in their job with a great enthusiasm for the success of their employer, going extra mile beyond the employment contractual agreement.

Key Words

Employee engagement, Employee commitment, Organizational citizenship behaviour, Job satisfaction

Cite This Article

"CUSTOMERS PERCEPTION ON E-SERVICES IN TODAYS ECONOMICAL ENVIRONMENT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 2, page no.113-118, February-2019, Available :http://www.jetir.org/papers/JETIRZ006018.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"CUSTOMERS PERCEPTION ON E-SERVICES IN TODAYS ECONOMICAL ENVIRONMENT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 2, page no. pp113-118, February-2019, Available at : http://www.jetir.org/papers/JETIRZ006018.pdf

Publication Details

Published Paper ID: JETIRZ006018
Registration ID: 197072
Published In: Volume 6 | Issue 2 | Year February-2019
DOI (Digital Object Identifier):
Page No: 113-118
Country: -, -, - .
Area: Engineering
ISSN Number: 2349-5162


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